Shipping policy
Where we deliver from
ROREN LIVING dispatches all orders from our Sydney location at [Ultimo, NSW 2007], Australia.
Local delivery — within 100 km of Sydney
We offer local delivery to addresses within 100 km of Sydney for a flat rate of $29.00 per order. A minimum order value of $600.00 applies to local delivery. The delivery fee is added at checkout once a valid delivery address is entered.
If your order is below $600.00, you can add more items to reach the minimum, or contact us to discuss another arrangement.
Delivery outside the 100 km radius
If your delivery address falls outside our 100 km local delivery zone, local delivery will not appear as an option at checkout. Instead, your order will be delivered using our standard delivery rates, which are set by product series and by delivery zone. Enter your address at checkout to see the delivery options and charges available for your order. The correct rate is calculated automatically and added to your total before you pay. Delivery charges vary depending on the product series, the destination and the size of the order.
Pick-up
Collection from our Sydney location is available by appointment. Please contact us to arrange a time before placing your order.
Delivery access and requirements
Our furniture is delivered by two-person teams. To ensure a smooth delivery, please confirm the following when you order: someone aged 18 or over is available to receive and sign for the delivery; the delivery address has suitable access, including lift access, doorway and hallway widths, and parking for a delivery vehicle; any stairs, tight turns, or restricted access are disclosed in advance.
Delivery fees
| Delivery method | Area | Fee | Minimum order |
|---|---|---|---|
| Local delivery | Within 100 km of Sydney | $29.00 flat | $600.00 |
| Freight / courier | Outside the 100 km radius | Quoted per order | None |
| Pick-up | Our Sydney location, by appointment | Free | None |
Damaged, missing or incorrect items
Please inspect your delivery on arrival. Any damage, shortage or incorrect item must be reported to us within 48 hours of delivery, with photographs where possible, so we can resolve it quickly. Please note any visible damage on the delivery documentation before signing.
Delays
Delivery timeframes are estimates and may be affected by weather, traffic, public holidays, supplier delays or events outside our control. If a delay affects your order, we will contact you as soon as we become aware of it.
Risk and title
Risk in the goods passes to you on delivery or collection. Title in the goods passes to you once payment has been received in full.
Returns and refunds
Delivery and freight charges are not refundable except where required by the Australian Consumer Law or where the goods are faulty, damaged or incorrectly supplied. Please refer to our Refund & Returns Policy for full details.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes those guarantees. Delivery timeframes described above are estimates and do not affect your rights under the Australian Consumer Law.
Contact us
ROREN LIVING
Email: info.rorenliving@gmail.com
Hours: [Monday to Friday, 9:00 am – 5:00 pm AEST]
Location: [Ultimo, NSW 2007], Australia