Warranty Policy

ROREN products sold to consumers in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. These rights apply automatically and may continue for a reasonable period depending on the product, price, expected use and other circumstances.

What the consumer guarantees cover

Goods must be of acceptable quality, match their description, be fit for any purpose made known before purchase and comply with other applicable consumer guarantees. We also assist with items that arrive damaged, wrong or incomplete.

Available remedies

If a product does not meet a consumer guarantee, the available remedy may include repair, replacement, refund, cancellation or compensation, depending on the circumstances and whether the failure is major or minor. ROREN, as the seller, will work with the customer to provide the remedy required by law.

How to make a claim

Email info.rorenliving@gmail.com with your order number, delivery suburb, a description of the issue and clear photos or videos where available. For delivery damage, photos of the carton and shipping label can help us assess the claim.

Photos, videos and packaging may assist our assessment, but a valid consumer guarantee claim will not be refused solely because original packaging is unavailable.

Inspection, return and collection costs

We may ask to inspect the product or request reasonable evidence of the issue. Where a problem is confirmed and a remedy is required under the Australian Consumer Law, ROREN will cover reasonable inspection, return or collection costs as required by law. For large furniture, we will arrange collection where returning the item would involve significant cost to the customer and the law requires us to do so.

Damage not caused by a product failure

Consumer guarantee remedies may not apply where the problem was caused by misuse, unreasonable use, incorrect assembly contrary to supplied instructions, accidental damage, improper storage or damage occurring after delivery that is unrelated to the product supplied by ROREN. This does not exclude rights where the product itself failed to meet a consumer guarantee.

Additional product warranties

If a product page or written document provides an additional warranty, that warranty applies in addition to the Australian Consumer Law and does not replace or limit consumer guarantee rights.

Contact

For warranty support, email info.rorenliving@gmail.com.