Refund policy

Returns & Refunds Policy

This policy applies to orders placed with ROREN in Australia. It is in addition to, and does not limit, any rights or remedies available under the Australian Consumer Law.

Before dispatch

You may contact us to request cancellation before dispatch. If the order has not been dispatched, we will cancel it where reasonably possible and refund the cancelled order to the original payment method.

Change of mind returns

For large furniture, change of mind returns after dispatch require ROREN's written approval. Please contact us within 30 days of delivery. The item must be unused, undamaged, clean, complete and suitably packaged for safe return transport.

For an approved change of mind return, the customer is responsible for return freight and any agreed handling charges. Original delivery charges are not refundable after the delivery service has been used. These conditions do not apply where a remedy is required under the Australian Consumer Law.

Damaged, wrong, incomplete or faulty items

If an item arrives damaged, wrong, incomplete or appears faulty, email info.rorenliving@gmail.com with your order number, a description of the issue and clear photos or videos of the item, carton and shipping label where available.

Photos and original packaging can help us assess transit damage, but a valid consumer guarantee claim will not be refused solely because packaging is unavailable or the issue was not reported within a particular number of days.

Where the Australian Consumer Law applies, the available remedy may include repair, replacement, refund, cancellation or compensation, depending on the circumstances and whether the failure is major or minor. ROREN will cover reasonable return, collection or inspection costs where required by law.

Sale and clearance items

Change of mind returns are not accepted for sale, clearance or gift card purchases. This does not affect rights relating to faulty, unsafe, misdescribed or otherwise non-compliant goods under the Australian Consumer Law.

Return process

Contact us before sending an item back. If a return is approved, we will provide the return address and instructions in writing. Items sent without prior contact may be delayed or may not be accepted where the return is for change of mind.

Refund timing

Approved refunds are issued to the original payment method where possible. We aim to process an approved refund within 10 business days. Your bank or payment provider may take additional time to display the funds.

Contact

Email info.rorenliving@gmail.com with your order number and delivery suburb.