Privacy Policy

AURA SOFA PTY LTD trading as Aura Sofa respects your privacy. This policy explains how we collect, use and protect information when you visit our store, place an order or contact us.

Information we collect

We may collect your name, email address, phone number, billing and delivery details, order information, delivery suburb, access notes and customer support messages. Payment information is handled securely by Shopify and payment providers.

How we use information

We use information to process orders, confirm freight, arrange delivery, provide customer support, manage returns or warranty requests, prevent fraud and improve the store experience.

Sharing information

We may share necessary order and delivery information with service providers such as Shopify, payment processors, couriers, freight partners and support tools. We do not sell customer personal information.

Marketing

If you subscribe to marketing, you can unsubscribe using the link in the email or by contacting us.

Access and correction

You may contact us to request access to, or correction of, personal information we hold about you.

Contact

For privacy questions, contact Aura Sofa at hello@aurasofa.com.au.